Shipping policy
# Shipping Policy
**Last updated: September 27, 2026**
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## Overview
Thank you for shopping with SnowBloom. This Shipping Policy describes how we process and deliver your order. By placing an order on our website, you agree to the terms outlined below. If you have any questions, please contact us at **thesnowbloom@outlook.com**.
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## Order Processing Time
All orders are processed within **1 to 3 business days** after payment has been successfully confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or federal holidays will begin processing on the next available business day. During peak seasons — including the winter holiday season (November through January) — processing times may be slightly longer due to higher order volumes. We will notify you by email if there is an unexpected delay with your order.
Once your order has been processed, you will receive a confirmation email with your tracking information.
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## Shipping Destinations
We currently ship to all 50 U.S. states, including Alaska and Hawaii. We do not offer international shipping at this time.
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## Estimated Delivery Time
After your order has been processed, estimated delivery takes **13 to 20 business days**. This means your total estimated time from placing your order to receiving it is approximately **14 to 23 business days**.
Please note that these are estimates, not guarantees. Actual delivery times may vary depending on your location, carrier conditions, and circumstances outside of our control such as weather events, natural disasters, or carrier delays.
SnowBloom is a direct-to-consumer brand that sources its products from carefully selected suppliers. As a result, your order may ship from a fulfillment center located outside your state or region, which accounts for the delivery window stated above.
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## Shipping Costs
Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. The amount you see at checkout is the final shipping cost for your order.
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## Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and a link to follow your package's progress. Please allow up to **48 hours** after receiving your shipping confirmation for tracking information to become active in the carrier's system.
If your tracking information has not updated after 5 business days from the date of your shipping confirmation email, please reach out to us at **thesnowbloom@outlook.com** and we will investigate on your behalf.
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## Delayed or Lost Packages
If your order has not arrived within **25 business days** from the date of shipment, please contact us at **thesnowbloom@outlook.com** so we can open an inquiry with the carrier. SnowBloom will work with you to resolve the situation, which may include reshipping your order or issuing a full refund, depending on the outcome of the carrier investigation.
SnowBloom is not responsible for delays caused by carrier disruptions, customs processing, incorrect shipping addresses provided at checkout, or events beyond our reasonable control. Please ensure that your shipping address is accurate and complete before finalizing your order.
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## Incorrect Shipping Address
It is the customer's responsibility to enter a correct and complete shipping address at the time of purchase. If you realize you made an error in your address, contact us immediately at **thesnowbloom@outlook.com**. We will do our best to correct it before the order is dispatched, but we cannot guarantee changes once an order has entered the fulfillment process.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping fees may apply in this case.
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## Undeliverable Packages
If a carrier marks your package as undeliverable for reasons within your control — such as an incorrect address, failure to collect the package, or refusal of delivery — and the package is not returned to us, SnowBloom cannot be held responsible for the loss. Please contact us so we can assess the situation and work toward a fair resolution.
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## Contact Us
For any questions about your shipment, please email us at **thesnowbloom@outlook.com**. We respond to all inquiries within **1 to 2 business days**.