Refund policy

Return and Refund Policy

Effective Date: September 27, 2026

At SnowBloom, we want you to love your purchase. If something isn't right, we're here to make it as easy as possible. Please read this policy carefully before completing your order.

1. Our Guarantee

We offer a 30-day satisfaction guarantee from the date you receive your order. If you are not satisfied with your purchase for any eligible reason, you may request a return or refund within that window.

Please note: all return shipping costs are the responsibility of the customer. We only cover return shipping when the item is defective, damaged in transit, or different from what you ordered.

2. Eligibility for Returns

To qualify for a return, your item must meet all of the following conditions:

  • The return request is submitted within 30 calendar days of the delivery date confirmed by the carrier.
  • The item is in its original, unworn, and unwashed condition, with all original tags attached.
  • The item is free from signs of use, damage caused by the customer, odors, pet hair, or alterations of any kind.
  • The item is returned in its original packaging or equivalent protective packaging to prevent damage in transit.

Because our jackets feature a unique color-activation effect triggered by water or temperature changes, items that have been worn, washed, or exposed to moisture cannot be accepted for return, as this constitutes use of the product. We appreciate your understanding.

3. Non-Returnable Items

The following are not eligible for return or refund:

  • Items returned after the 30-day window has passed.
  • Items showing visible signs of wear, washing, or activation of the color-change effect.
  • Items damaged due to misuse, improper care, or accidents caused by the customer.
  • Final sale items, if explicitly marked as such at the time of purchase.
  • Gift cards.

4. Defective or Incorrect Items

If you receive an item that is defective, damaged in transit, or different from what you ordered, we will make it right at no cost to you. In this case:

  • Contact us within 30 calendar days of receiving your order.
  • Send an email to thesnowbloom@outlook.com with your order number, a brief description of the issue, and clear photos of the item and its packaging.
  • We will review your claim within 3 business days and offer either a full refund or a replacement, at our discretion and in consultation with you.

You will not be required to return the defective item in most cases, though we may request it depending on the nature of the issue.

5. How to Start a Return

To initiate a return, please follow these steps:

  1. Email us at thesnowbloom@outlook.com with the subject line "Return Request – Order #[your order number]."
  2. Include your full name, order number, the reason for your return, and photos of the item if applicable.
  3. Wait for our confirmation and return instructions. Do not send items back without prior authorization, as unauthorized returns cannot be processed.
  4. Once your return is approved, ship the item back using a trackable shipping method. Return shipping costs are paid by the customer and are non-refundable. We are not responsible for items lost or damaged during return transit, so we recommend using a service with insurance. The only exception is returns due to a defect or an error on our part, in which case we will cover the cost.

6. Refunds

Once we receive and inspect your returned item, we will notify you by email of the outcome. If approved:

  • Refunds are issued to your original payment method within 5–10 business days of approval.
  • Please note that your bank or card issuer may take additional time to post the credit to your account. This is outside our control.
  • Original shipping charges are non-refundable unless the return is due to a defect or an error on our part.

If your return is not approved because the item does not meet our eligibility conditions, we will notify you and, if you choose, return the item to you at your expense.

7. Exchanges

We do not process direct exchanges at this time. If you would like a different size or color, please return your eligible item following the process above and place a new order separately.

Given our shipping timeframes (please allow 1–3 business days for order processing and 13–20 business days for delivery), we recommend placing your new order as soon as your return is approved to avoid delays.

8. Size-Related Returns

Our jackets are originally sized as men's garments. Female customers and buyers purchasing as a gift should refer to our size guide available on the product page before ordering, as sizing may run larger than expected for women's fit preferences. We strongly encourage consulting the size guide prior to purchase.

Size-related returns are accepted provided the item remains unworn and meets all conditions listed in Section 2. We are unable to cover return shipping for size exchanges.

9. Order Cancellations

Orders may be cancelled within 24 hours of being placed, provided they have not yet entered processing. To cancel, email us immediately at thesnowbloom@outlook.com with your order number and the subject line "Cancellation Request."

Once an order has been processed or shipped, it cannot be cancelled and must follow the standard return process upon delivery.

10. Contact Us

For any questions about this policy or your order, please reach out to us at:

Email: thesnowbloom@outlook.com

We aim to respond to all inquiries within 1–2 business days. We appreciate your patience and your support of SnowBloom.